Service & Support  Desktop Services
Accelerated Deployment

RedCell's one-stop Accelerated Deployment solution offers a cost-effective, predictable and customized transition to new Windows™ technologies. It seamlessly delivers planning and execution, including remote deployment and rigorous testing, with minimal disruption to end-users and your business. Key features include:

  • Quick Assessments - A quick assessment framework with specially designed questionnaire and toolsets.
  • Core Services - OS Migration, Office File Migration, Application Packaging and Automated Deployment.
  • Management Services - Program & Vendor Management, Solution Management, Change Management and Deployment management.
  • SOE Design - Design a Standard Operating Environment (SOE) including image build and maintenance.
Desktop Management
  Asset Management
  • Detailed hardware inventory
  • Web-enabled reporting
  Software Distribution
  • Pilot rollout/ Testing of software validity
  • Impact Analysis
  • Security Updates
  • Service packs
  Patch Management
  • Patch Discovery
  • Full Patch Impact Analysis in a lab environment
  • Patch Deployment in production environment
  Handheld Management
  • Policy-based software management
  • Encryption of sensitive corporate data
  Account Management
  • Automated Password reset screen
  • Ability to automate the user management process through scripts
  Antivirus Management
  • Continuous vulnerability scanning for latest updates
  • Random sampling of desktops to ensure correct signature updates across all the desktops in an organization
  Remote Control
  • Start a chat session with the target
  • Send and/or Receive Files/Directories to and from a Target
  • Take control of the remote machine; execute commands and applications (active state)
  • Life cycle Ownership of Incident
  • 24x7 Support
  • Single point of contact for mobile support and partner support
  • OS / Hardware Fixes
  • IMAC (Install, Move, Add, Change)
  • Single point of contact for all repair needs
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