This includes activities like 24x7 monitoring and management, alert/batch job monitoring, EOD processing, batch job processing, incident management and helpdesk services.

This includes activities like troubleshooting, problem management, root cause analysis and trend analysis.

This includes activities like application environment (Dev/Test/Prod) set up, emergency bug fixes, code deployment, release and change management activities.

This includes activities like administration (L₁+L₂) support for enterprise applications, such as SAP basis, EAI applications such as Vitria and Tibco and application servers such as WebSphere and WebLogic.