Service & Support  Infrastructure Management

In the current 24/7/365 business environment setup, management and continuous maintenance of IT Infrastructure is a major challenge for all organizations.
As zero-down-time is the name of the game, IT infrastructures are being stretched to their capacities with ever increasing usage. Expectations for immediate support, scarcity of skilled personnel, rising costs and reductions in budgets have put tremendous pressure on IT Managers. With a relentless focus on operational excellence and customer satisfaction, we have been able to support our clients in extracting the best out of their IT infrastructure.

REDCELL Expertise
  We have a proven track record of successfully supporting large Infrastructures, with broad range of platforms and applications.
Our quality processes are aligned with best practices pursued in industry. Our teams are cross-skilled, combining cutting edge technology skills across multiple platforms, standards and vendors with rich domain expertise.
We work closely with the best of breed industry technology and thought leaders. Thus enabling us to keep abreast of the latest technologies and deliver tangible customer benefits through innovative service products and superior solutions.
REDCELL Offerings
  We provide end-to-end IT Infrastructure Management Services to enterprise clients managing their worldwide IT infrastructures and supporting their users globally with our Help Desk Services.
Infrastructure Management Services
  Infrastructure Management Services are delivered both onsite as well as offshore. Services include management of:
  • Servers and Data Center Infrastructures,
  • Network Infrastructures,
  • Messaging and Workflow Infrastructures,
  • Web Services Infrastructures,
  • Application Infrastructures,
  • Database Infrastructures,
  • Security Infrastructures, and
  • Storage Infrastructures.

REDCELL services enable clients to manage and support these and other elements of their IT Infrastructures through clearly defined service levels and deliverables. We also offer a flexible engagement model to suit client’s needs.
Our Onsite IT Infrastructure Management Services are a set of process-driven, deliverable-based services that enable our clients to efficiently meet all their onsite IT infrastructure management support requirements including user support, IT operations, application support, network support, telecom support, technology management and limited time projects. Our team has the best of technology skills, deep system integration experience and the requisite industry certifications that ensure the best quality of services and provide the assurance of world-class support services.
We deliver Remote Managed Services (Remote IT Infrastructure Management Services) from our offshore RMC (Remote Management Center) located in Peru. Services and technologies supported include Monitoring and Management of:

  • Servers and Data Centers,
  • Networks (LAN and WAN),
  • Security Devices,
  • Telecom (including VPN),
  • Microsoft Windows, Unix (Solaris, HP-UX, IBM AIX, Linux) and MAC OS operating environments,
  • Databases (Oracle, Sybase, MS SQL, etc.),
  • Messaging (MS Exchange, Outlook, Lotus Notes / Dominos),
  • Workflow / groupware applications (Lotus Quicktime / QuickPlace / Sametime etc.), and
  • Web servers / applications (BeA, IIS, Netscape, Apache, etc.).

Services are provided 24x7 and include:

  • Incident Management,
  • SLA Management,
  • Change Management,
  • Escalation
  • Remote Dispatch, and
  • Vendor Management.
Enterprise Help Desk Services
  Our Enterprise Help Desk Services are for organizations that are inherently IT driven and whose users depend on IT for their day-to-day work. Our Enterprise help desk services enable such organizations and its users to efficiently use the infrastructure and services offered by assisting in usage, troubleshooting, problem solving, etc. The services are customized to each client organization's specific environment and requirements in terms of the user profiles, applications used, the nature of the infrastructure and locations / divisions, etc. The advantages range from high uptimes, improved usage and speedier resolution to problems as reducing the efforts and need for onsite support thereby impacting costs of service and support.

Service & Support  Infrastructure Security

BCP/DR Solutions
  Risk Assessment & Analysis
  • Threat & Vulnerabilities Assessment
  • Risk Analysis
  • Business Impact Analysis
  • Cost - Benefit Analysis
  Mitigation & Strategies Planning
  • Prevention and Mitigation Planning
  • Continuity Strategies
  • Emergency Response Strategies
  • Resumption & Restoration Strategies
  • Crisis Management Plan
  Solution Design
  • Business Unit recovery & Continuity
  • Roles & Responsibilities Matrix
  • Data Recovery & Availability
  Implementation Testing & Validation
  • Continuity Process & Procedure
  • IT Infrastructure Solution
  • Mock/Drill Testing & Validation
  • User Training & Awareness program
Enterprise Security & Compliance

Security Consulting
Design/ Architecture Build
Deployment Services
Security Audits
VA/Penetration Testing
Compliance Preparedness
Security Awareness Training

Service & Support  Network Infrastructure

Communication Service Providers
  • Network Design Assistance
  • Solution Roll-out Support
  • Service Delivery
  • Remote Provisioning
  • Service Assurance
  • Technology Migration Assistance
Equipment Manufacturers
  • Network Design Assistance
  • Remote Deployment
  • Solution Testing & Implementation Support
  • Network Performance Optimization
  • TAC Support
Security Services
  • Spam Management
  • Firewall Management
Enterprise Customers
  • Global Network Management (FCAPS) - L1, L2, L3
  • Network Application Performance Optimization
  • QoS Management
  • Vendor Management
  • Managed Security

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